Contact Us

If you need any help setting up or using any of our products, or have any questions about vermicomposting at all, feel free to shoot us an email via the contact form below and we will be sure to get back to you as soon as possible. If you think other people may benefit from the answer to your question, feel free to post on our Facebook wall or send us a Tweet. If email / social networking dont work for you, you can just call us toll free at 1 - 888 (540) 0032 and well help you out however we can.

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Shipping & Returns

We ship our products anywhere in the continental U.S.
All non-worm orders are shipped within 48 hours. Worm shipments are shipped out at the beginning of the week after they are received, to minimize the chances that they get stuck in transit over the weekend. Orders for worms must be received by 4:30 PM (ET) on Fridays to be included in a week’s order.
All of our non-living products can be returned without question as long as:

The product is still fully packaged in original packaging
You contact us about your issue prior to sending back your goods

We do not take returns for live red wigglers.